Last Updated: 25/09/2023

 The WinnsBet management team and its employees take the safety of your personal data and general confidentiality very seriously.

We are committed to improving the transparency of how we use and protect your data. We have included changes to this Privacy Policy to comply with the standards of the General Data Protection Regulation (GDPR).

This Privacy Policy sets out our data processing methods and your options concerning how your personal information is used.

WinnsBet understands and takes responsibility for providing you, our customers, with clear information about how we use cookies, and we guarantee that people using our website can make the right choice.

If you have any requests, questions, or suggestions regarding your personal data or any general questions regarding methods of processing and using the services that are provided to you, please contact us at [email protected].

We also kindly ask that you send detailed information to [email protected] about any pages on our website where you are concerned about the use of cookies.


WinnsBet undertakes to protect your personal data.

This Privacy Policy explains what information we collect when our services are used, why we collect this information, and how we use it.

Please note this Privacy Policy will be agreed between you and WinnsBet (hereinafter «We», «Us» or «Our», if applicable).

We may periodically make changes to this Privacy Policy and notify you of these changes by publishing the modified terms on our platforms.

We recommend that you review this Privacy Policy regularly.



The processing of your personal data at WinnsBet starts only after you have clearly expressed the approval that establishes and confirms freely given, explicit, informed, and unambiguous expression of your consent to the processing of your personal data (hereinafter «Consent»).

The Consent you give us freely, voluntarily and in your interest is explicit, informed, and conscious.

Your consent to the processing of personal data may be given to us by you or your representative in any form that allows to confirm that it was received, namely:


In this event, the Consent should contain the following information.

  • surname, first name, patronymic (if applicable), address of the subject of personal data, number of the main identification document, document issue date and the issuing authority, or surname, first name, patronymic, address of the representative of the personal data subject, the number, issue date, and issuing authority of their main identification document, the requisites of the notarized power of attorney or other document confirming the authority of that representative (upon receipt of the consent from the representative of the personal data subject)
  • the postal address of WinnsBet receiving the consent of the personal data subject
  • the purposes of processing the personal data
  • a list of the personal data, for the processing of which the consent of the subject of personal data is given
  • the name and address of the person (legal entity) that is processing the personal data on behalf of WinnsBet, if the processing is delegated to such person (entity)
  • a list of actions on personal data to which the consent is given; general overview of the personal data processing methods
  • the period during which the consent of the subject of personal data is valid, as well as the method of its withdrawal
  • the signature of the personal data subject

– BY WAY OF IMPLICATIVE ACTIONS OF a personal data subject which express their will to establish a legal relationship with WinnsBet, not in the form of an oral or written expression of their will, but by their behavior, from which such intention can be concluded (for example, registration on the WinnsBet website, registration to WinnsBet services, execution of monetary transactions into their personal account obtained through registration on the WinnsBet website, which is a condition for participating in betting in accordance with the Terms and Conditions of WinnsBet, registration of bets through their personal account and receipt of winnings through their personal account, compliance with the rules established by the gambling operator, etc.).

WinnsBet does not require your Consent to process your personal data in the following cases:

  • where the processing of personal data is necessary to achieve the objectives provided for by international treaties or laws of local jurisdictions, for the performance and discharge of the functions, powers, and duties conferred by law;
  • where processing of personal data is necessary for the administration of justice, the execution of a court decision or a decision by another legal body or an official subject to execution in accordance with local laws;
  • where processing of personal data is necessary to protect the life, health, or other vital interests of the subject of personal data if obtaining their consent is not possible;
  • where processing of personal data is necessary for the purposes of exercising the rights and legitimate interests of WinnsBet or third parties, or for the achievement of socially significant purposes, provided that this does not violate the rights and freedoms of your personal data;
  • where processing of personal data is carried out for statistical or other research purposes, subject to obligatory anonymization of your personal data, except when personal data is processed for marketing purposes;
  • where access to the personal data that is being processed has been provided by you to an unlimited number of persons;
  • where personal data that is being processed is subject to publication or mandatory disclosure in accordance with the laws of local jurisdictions.


The procedures for the withdrawal of your consent to the processing of your personal data, obtaining information about the availability of your personal data in WinnsBet, and clarifying, blocking, and destroying your personal data which WinnsBet holds on request are governed by the «General Data Protection Regulation» (GDPR) and are carried out by us in full.


We collect and process information that can be used for personal identification purposes, including, but not limited to, first name and surname, date of birth, credit card details, home or other address, e-mail address, telephone number or other appropriate Personal information (hereinafter «Information»).

You may be asked to provide personal information when using our website, registering an account or using our services.

The personal information we collect may include such information as.

  • contact details (including phone number, e-mail address)
  • information on residency (your geographic postal address)
  • payment information
  • transaction history
  • preferences when using the website
  • feedback on Services


This information is collected, processed, and stored by us on servers, according to the requirements of the legislation of your state.

When you interact with services, our servers store your unique activity log, which collects certain administrative and traffic information, including

  • source IP address
  • access time
  • date of access
  • visited web pages
  • language used
  • software crash reports
  • type of browser used


This information is needed to ensure we provide services of the highest quality.

We never collect personal information about you without your knowledge.


We may automatically collect certain data, as discussed above, and receive Personal Information about you where you provide such information voluntarily through the services or other communications and interactions on the WinnsBet site.

We may also receive personal information from online vendors and service providers, and from customer lists lawfully acquired from third-party suppliers.

In addition, we may use the services of third – party service suppliers for technical support of your online transactions and for maintaining your account.

We will have access to any information you provide to such suppliers, service providers, and third-party e-commerce services. We will use the Personal Information in accordance with the provisions of this Privacy Policy.

This information will be disclosed to third parties outside the company only in accordance with this Privacy Policy and the legislation of your state.


We use personal information that you provide to us to deliver our Services, to provide customer support, to ensure the necessary security, for the identity verification and checks, to process any of your online transactions, as well as to assist your participation in third-party promotions, that meet certain business conditions, and for any other purposes related to the operation of our gaming Services.

Therefore, during the provision of our services, we may share your personal information with our carefully selected partners (including any other parties that have arrangements with you about the sharing of your data).

Your personal information may also be used by us to provide you with.

  • promotional offers and information about our products and services
  • promotional offers and information about our partners’ products and services, in order to enlarge the range of products provided to you and improve our customer service

From time to time, we may request information from you via surveys or competitions. Participation in these surveys or competitions is completely voluntary, and you have the choice of whether or not to disclose your personal information.

Information requested may include contact details (such as name, correspondence address, telephone number), and geographic information (such as postal code or postal address), age.

By taking part in any competition or accepting winnings (prizes) from us, you consent to the use of your name for promotional purposes without additional remuneration, except where prohibited by law.

If you have not unequivocally decided whether to receive promotional information from us, we may use your personal information(including your e-mail address and phone number) to provide you with information regarding our products, services, and promotions, including other gaming products(including online poker, casino, betting, backgammon etc.) and third – party products and services carefully selected by us.


We do not disclose your Personal Information to companies, organizations or individuals not associated with WinnsBet.

We may disclose your Personal Information to companies, organizations or individuals not associated with WinnsBet if you have given us consent to these actions.

We may disclose your Personal Information if required to do so by applicable law, or if we believe in good faith that such actions are necessary to,

  • comply with any legal issue or process that concerns us, any of our websites or services or in circumstances where we are essentially bound by legal obligation
  • protect our rights or property
  • protect the personal safety of our service users or the public


If, in our opinion and sole determination, you are found to have deceived us or attempted to deceive us, or any other service user in any way including but not limited to,

  • game tampering
  • payment fraud

If we have grounds to suspect you of payment fraud, including the use of stolen credit cards, or any other fraudulent activity, including any payment reversal or other, payment cancellation, or prohibited transactions, including money laundering, we reserve the right to share this information together with your identity information with other online gaming sites, banks, credit card companies, appropriate regulatory agencies, and relevant law enforcement authorities.

For the purpose of public research on the prevention of addiction, your data can be passed on to the relevant institutions.


You may ‘opt out’ of receiving any promotional communications either.

  • by choosing to opt out via your account settings available on our sites or through our services
  • in response to a promotional e-mail you receive from us
  • at any time by sending an e-mail, or by writing to our Customer Services

In addition, you may contact us at any time if you.

  • want to find out what of your personal information we collect, process, and store, and also from which sources we have obtained it
  • want to confirm the accuracy of the personal information we have collected about you
  • would like to update your personal information; and/or
  • have any complaint regarding our use of your Personal Information

If required, we will update any information you have provided to us, given that you prove the necessity for such changes and verify your identity.

For the avoidance of doubt, nothing in this Privacy Policy shall allow us to retain your Personal Information if we are required to provide it by the law of your country.




When accessing our services, with your consent we may store information on your device. This information is referred to as ‘cookies’, which are small text files containing letters and numbers for recording your preferences. Cookies are stored on your device when you use our services while visiting our websites and online pages.

We also use local shared objects or ‘flash cookies’. ‘Flash cookies’ are similar to browser cookies. They allow us to remember your visits across our sites.

Neither cookies nor flash cookies can be used to access your device or use information on your computer.

We only use cookies and ‘flash cookies’ for monitoring.

We only use these methods to track your use of our services to record your preferences.

Cookies help us monitor traffic to our site, improve our services, make it easier for you to access them and increase your interest in our services.

We use flash cookies and other cookies to help us show you more relevant and targeted advertisements.


Strictly necessary cookies are used to allow users to navigate the website and use its features, such as accessing secure areas of the website or making financial transactions. Without these cookies, you would not be able to use our websites efficiently.


These cookies will hold information collected during your registration and will allow us to recognize you as a customer and provide you with the services you require. We may also use this data to better understand your online interests and preferences and to constantly enhance your visits to our platforms and use of our services.


We use cookies to collect information for visitors to our website.

Our servers use three different types of cookies.

  • «Session-based» cookies: This type of cookie is only allocated to your computer for the duration of your visit to our website. A session-based cookie helps you navigate our website faster and, if you are a registered customer, allows us to give you information that is more relevant to you. This cookie automatically expires when you close your browser.
  • «Persistent» cookies: This type of cookie will remain on your computer for a set period of time for each cookie. Flash cookies are also persistent.
  • «Analytical» cookies: This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. This helps us improve the way our sites work, for example, by ensuring you can log in and find what you are looking for easily.


You make a decision and you always have a choice of whether to accept or decline cookies.

Most web browsers automatically accept cookies, but, if you prefer, you can modify your browser settings to keep control over your cookies.

You can use your web browser to.

  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block third-party cookies;
  • clear all cookies when the browser is closed;
  • open a “private browsing”/”incognito” session that allows you to browse the Internet without storing data locally;
  • install add-ons and plug-ins to extend browser options.

Where can I find information about managing cookies?


You can modify your Flash Player settings to prevent the use of flash cookies. The settings manager of your Flash Player allows you to manage your preferences.

If you choose to decline all cookies in the browser, unfortunately, you will not be able to use some of the features and services on our websites, and some services will not work correctly, for example, we will not be able to save your chosen interface language.


In order to play real money games on our services, you will be required to transfer money to and receive money from us. To facilitate such services we may use third-party electronic payment systems to process the required financial transactions.

By agreeing to and accepting this Privacy Policy, you expressly and voluntarily consent to the transfer to third parties of your personal information which is necessary for the processing and completion of monetary transactions including, when necessary, to the transfer of your personal information outside of your country.

We take steps to ensure that your privacy is protected when using third-party payment systems.


We reserve the right to conduct a security review at any time to validate the registration details provided by you and to verify your financial transactions and the correct use of our services by you, in order to prevent potential breaches of our Terms and Conditions and of any applicable law.

By using our services and thereby agreeing to our Terms and Conditions, you authorize us to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide during registration and use of our Services, including, where necessary, the transfer of your personal information outside your country.

Security reviews may include but are not limited to ordering a credit report and otherwise verifying the information you provide against third – party databases.


We understand the importance of providing security and the methods needed to secure the confidentiality, integrity, and accessibility of information. We store all personal information we receive directly from you in an encrypted and password -protected database stored within our secure network behind active, up-to-date firewall software.

Our Services support SSL Version 3 with 128-bit encryption.

We also take measures to ensure our subsidiaries, agents, partners, affiliates, and suppliers employ adequate security measures.

However, sending information via the internet is usually not completely secure, and we cannot guarantee the security of your data while it is being sent.


WinnsBet has all security procedures and features in place to protect your data after it is received.


Our services are not intended for persons under the age of eighteen (18) or the lawful age in their respective jurisdiction.

Any person who provides their information to us through any part of the services confirms to us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older.

It is our policy to uncover attempts by minors to access our services which may require an additional security review.

If we become aware that a minor has attempted to or has submitted personal information via our services, we will not accept their information and will take all steps to purge the information from our records.


Personal Information collected by us may be stored and processed in any country in which we or our affiliates, suppliers, partners or agents provide gaming services and services of our gaming platform.

By using our services, you expressly consent to any transfer of information outside your country (including to countries that may not be considered as having adequate privacy laws).

Nevertheless, we take steps to ensure that our agents, partners, affiliates, and suppliers comply with our standards of privacy and this Privacy Policy regardless of their location.


We cannot ensure the protection of any information that you provide to a third-party website that links to our services or of any other information collected by any third party managing it in compliance with our affiliate program (if applicable) or otherwise, since these third-party online services and websites are not owned by us and are operated independently from us.

Be careful.

Any information collected by these third parties is governed by the privacy policy, if any, of such third party.


We are not responsible for events beyond our direct control.

Due to the complex and ever-changing nature of our technologies and business, we provide comprehensive, but we do not guarantee an error-free, operation regarding the confidentiality of your personal information when you visit other websites using links located on our website. Websites that are beyond our control, and especially not covered by this Privacy Policy, should provide you with an opportunity to familiarize yourself with their security policies. If you visit other websites, you should be aware that the operators of these websites can collect your personal information, which they will use in accordance with their privacy policy, which will differ from ours.

Important note.

We do not guarantee the security of your data, while it is being transmitted through channels of communication.


We are also not responsible for any direct or indirect damage arising from the unlawful use or theft of your Personal Information.


Your use of our services is your voluntary agreement with our Privacy Policy and you thereby give us the right to collect, process, and store your personal data.

This Privacy Policy should be read in conjunction with our Terms and Conditions and any additional applicable Terms and Conditions published on our platforms and websites.

We may periodically make changes to this Privacy Policy and will notify you of these changes by publishing the modified terms on our platforms and websites.

Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the changes.

This is our entire and exclusive Privacy Policy on May 16, 2018, it supersedes any earlier version and applies only to

We recommend that you revisit this Privacy Policy regularly.

General Data Protection and Regulation (GDPR)

WinnsBet and its affiliated companies (hereinafter collectively referred to as “WinnsBet”, “we” and/or “us”) adhere to the Personal Data Protection Act of Cyprus and the Regulation EU 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation [“GDPR”]).

By this document WinnsBet explains how we collect, process and store Personal data, belonging to its Customers within the EU (hereinafter referred to as “you”) via the WinnsBet Website: (the “Website”). This document also construes an integral part to the Term & Conditions (the “T&C”) of usage of WinnsBet Services, placed on the Website.

For the purposes of this document the terms, stipulated below, have the following meanings:
“Consent” means freely given, specific, informed and unambiguous indication of your agreement to the processing of your Personal data by WinnsBet.
“Controller” means natural or legal person, which alone or jointly determines the purposes and means of the processing of Personal data. Radon B.V. is a controller in the meaning of the GDPR and this Privacy Policy.
“Data subject” means an identified or identifiable natural person; an identifiable natural personal is one, who can be identified, directly or indirectly, in particular by reference to its Personal data. You are Data subject in the meaning of the GDPR.
“Personal data” means any information, relating to you, that helps us directly or indirectly identify you as a Data subject.

    Personal data that we may collect, store and process includes:
    information, provided by you to us by filling in forms on Website or any other information you submit to us via Website, email, telephone, Skype and/or Live Chat (e.g. name, surname, ID number, address, email, payment details);
    records of correspondence, whether via the Website, email, telephone or other means;
    details of the transactions you carry out with us, whether via Website, telephone or other means;
    details of your visits to the Website, including traffic data, location data, weblogs and other communication data;
    information we get from your devices (IP address, Cookies, hardware model, operating system and version, serial numbers);
    your telephone/Skype/Live Chat conversations – either to place a bet or a customer support mechanism;
    information and communications on forums on the Website, including chat rooms and message boards, profile comments, in-game challenges and chat messaging with game operators and/or other users;
    your responses to marketing campaigns from us.
    WinnsBet will use your personal information and data together with other information for lawful processing, based on the following legal grounds:
    as a legal obligation by virtue of gaming legislation, AML legislation or any other specific law that implies to the WinnsBet business activity;
    as our legitimate interest to pursuit WinnsBet commercial and business objectives. Please, be noted such processing is necessary and we will provide relevant balancing test to ensure such processing is lawful and conducted only for specified, explicit and legitimate purposes, e.g. anti-fraud measures, risk assessment, network security, customer support logs, personalisation and web-analytics;
    within performance of the contracts due to the contractual obligations WinnsBet entered with you (by your acceptance of WinnsBet T&C) and any third party (by signing relevant agreements), provided, however, processing of your Personal data is strictly limited for performance of obligations, stipulated therein; 
    upon receiving your Consent only within the time we have your Consent to proceed your Personal data and for purposes you agreed to.
    We process your Personal data for Services and business-related purposes, stipulated below:
    processing your bets, including card and online payments;
    setting up, operating, managing your account and verification of your identity;
    complying with our legal and regulatory duties;
    complying with risk management procedures and monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating;
    diagnostics of system problems and administration of the Website;
    engaging you in surveys and polls, related to the rendered Services;
    providing you with information about promotional offers and our products and services.
    We share your Personal data with:
    1. The Affiliates of Radon B.V. “Affiliates” for the purposes of this Privacy Policy includes all or any of direct or indirect subsidiary undertakings, joint venture partners, and their related companies of the Radon B.V. We may share your Personal data with our Affiliates for set-up, verification and management procedures of your account, for marketing research and data analysis, to conduct relevant risk management and comply with legal and regulatory obligations.
    2. Third Parties (payment service providers, customer services software providers, marketing agencies and other trusted partners). For withdrawal of your winnings, we use various payment services and transmit your Personal data to them. In addition, WinnsBet is keen on to render for its Customers quality Services. One of the tools to fulfill the named obligations in a proper way is usage of customer services software providers. Moreover, WinnsBet tries to examine preferences of its Customers by means of data analysis, research and surveys and render those Services that will satisfy such needs. For this purpose, we may also transfer a part of your Personal data to relevant marketing agencies. All these processors may receive only a part of your Personal data, strictly limited to the needs of such transmission and compliance of such processors with their legal and regulatory obligations. For protection of your Personal data relevant preventive measures will be taken by WinnsBet prior to transfer thereof.
    3. Regulatory or Sporting Bodies. WinnsBet takes reasonable steps to enlighten fair and square sport competitions and other events. Due to this regard, we conclude agreements in order to maintain the integrity, and/or enforce the rules of a sport or game, and/or prevent or detect a crime, whether we consider reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game based upon our assessment of your betting behaviours or it may be based on information provided to us by a regulatory or sporting body. Those bodies may then use your personal information to investigate and act on any such breaches in accordance with their procedures.
    4. International transfers. WinnsBet runs its business activity worldwide (except for “Restricted areas” as stipulated in the T&C). However, some countries outside the European Economic Area (hereinafter – “EEA”), do not have effective legislation in the data protection sphere. To ensure the appropriate level of protection, we add relevant contractual clauses, designed to offer the same level of protection of Personal data as within the EEA.
    We would like to emphasize that WinnsBet makes its best efforts to assure the protection of Personal data while it is cooperating with any third parties. In addition, we try to secure your rights and information, by verifying whether the above-mentioned data is processed pursuant to the GDPR standards and other requirements of the applicable legislation.
    We store your Personal data in the data centers within the European Economic Area. While transferring your information to data centers we limit the processing course to the strictly necessary extent and proportionate for the purposes of ensuring network and information security. In addition, the security of such transmission is preserved by using of computer security incident response teams (CSIRTs), computer emergency response teams (CERTs) and other applicable means to endure the high-level of protection.
    Moreover, data centers use Operational Metrics (all traffic data, cryptographically-hashed samples of files, clickstream information, logged snippets of transmitted content, IP-trust scores and other server activity data and all analytic products derived therefrom). 
    WinnsBet will store your Personal data under the lawful basis for relevant retention period. Thus, such information will be processed until you delete your account on the Website and further within the reasonably period due to the terms of AML procedures, requirements for gambling operators and any other applicable legislative grounds. 
    GDPR entitles you to the range of specific rights to your Personal data. Please, make sure you examine the following list with due care and are fully aware of it. In addition, we would like to stress some rights can be enjoyed only when special circumstances occur.
    I. Right to be informed regarding your Personal data. By this Privacy Policy WinnsBet tries to highlight the most contradicting issues concerning secure of your Personal data to keep you informed. In a case any provisions of this Privacy Policy are to be altered, this page will be uploaded correspondingly. 
    II. Right to access. It is your right to receive confirmation from us whether we process your Personal data. Also you are entitled to request us to clarify which yours Personal data is in our possession. In addition, you may request a copy of Personal data undergoing processing.
    III. Right to rectification. You have a right to rectify inaccurate Personal data of you in our possession.
    IV. Right to be forgotten. You are entitled to erasure your Personal data in our possession whether specific circumstances arose. The named grounds apply if the collected data is no longer necessary for the established purposes, you withdraw your consent to process thereof, your Personal data is unlawfully processed, no overriding legitimate grounds to process your information are presented and/or your Personal data is to be erased due to legal obligations. However, please, be noted WinnsBet is not bound to comply with such a request whether processing of your Personal data is necessary to exercise the right of freedom of expression and information, comply with a legal obligation in the public interest or in the exercise of official authority and/or establish, exercise or defend legal claims.
    V. Right to restriction of processing. You have the right to request the suspension of your Personal data processing, for example, whether the accuracy of the data is in a question. 
    VI. Right to data portability. You are entitled to transfer your Personal data in our possession to any other data controller. Moreover, you have a right to receive the information on your Personal data from WinnsBet in a structured, commonly used and machine-readable format. While presenting the above-mentioned data to you, WinnsBet will take all protective measures to assure your Personal data is securely transmitted upon the request by using end-to-end encryption or any other strong authentication measures.
    VII. Right to object. You have the right to object processing of your Personal data. However, where legitimate grounds to process your information override your interests and rights, WinnsBet preserves the right to continue such processing.
    IX. Right not to be subject to automated decision-making. You are entitled no to be subject of automated decision procedure. WinnsBet assures you all core matters, related to your Personal data are resolved by our team. 
    To enjoy any of the above-mentioned rights you are entitled to provide us with a special request. Should you wish to make such a request, please, contact us via following email: [email protected].
    Your application should include adequate identifying information and appropriate documents to affirm your application. WinnsBet will deal with yours concerns within 30 days and response to you upon each issue arose.
    Moreover, whether you did not receive a response to your request within the stipulated term or you are not satisfied in our processing of your Personal data, you are entitled to apply to your local Data protection authority. 
    By registering on the Website as a Customer of WinnsBet and/or using our Services you explicitly consent to the processing of your Personal data by the WinnsBet and to the terms and conditions of this Privacy Policy. Please, make sure you understand all your rights and obligations, stipulated hereunder and in the T&C.
    WinnsBet always aims to make its Customers aware of their rights and obligations. Please, make sure you read carefully this Privacy Policy, T&C and other legal documents, placed on the Website. 

    In a case you have some doubt according our Services or need any additional assistance, don not hesitate to contact us via following e-mail: [email protected].